Blurry handoffs create silent risk: the model assumed someone would check; the human assumed the model was sure.
Handoff table (template)
| Trigger | AI stops | Human action | SLA |
|---|---|---|---|
| Low confidence | Draft only | Review all fields | 4h business |
| Policy keyword | No send | Legal review | 1 business day |
| Customer tier A | Suggest | Account owner approves | 2h |
| Eval failure on deploy | Block release | Owner + IT | Immediate |
Evidence
Log handoff reason in the same store as audit trails.