Predictable AI outputs come from repeatable workflows, not luck with phrasing.
Minimum workflow sketch
- Trigger — what starts the run (ticket opened, form submitted).
- Steps — including where the model runs vs where humans act.
- Context sources — allow list only.
- Review gate — who can send to customers or systems of record.
- Metric — one primary business measure.
One-page checklist
- [ ] Outcome written in one sentence
- [ ] Owner named
- [ ] Context spec linked
- [ ] Eval cases exist (≥10 for high risk)
- [ ] Logs retained per audit trail guide